Common Issues
When I scan my Art House activated item, it recognizes the item, but the content freezes or skips.
When I scan my Art House activated item it isn’t recognized.
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The connection between our app and our database may have updated. Please update your app to the latest version. -
The project may have been deactivated by the brand. Please reach out to the brand to ensure the project is still live. -
The project may have been optimized for iOS only. Due to limitations with ARCore, Android’s native AR software, some projects may not work properly on Android devices.
My Art House app keeps crashing.
- Quit the Art House app and reopen it.
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Delete the Art House app and reinstall it. -
Contact Art House Support at support@arthousear.com.